Frequently Asked Questions

Shipping

How long will it take to get my order?

It depends on your location within Australia. Standard Premium Shipping has an estimated delivery time of 7–15 business days after dispatch. Express Premium Shipping has an estimated delivery time of 5–10 business days after dispatch. Delivery details and tracking information will be provided in your confirmation email.

HELP! I provided a wrong address. What can I do?

Now you should be quick. We can only change your shipping address before the package leaves our facility.

Send us an email to support@aussietailz.com or use our contact form

What shipping carriers do you use?

We use trusted carriers across Australia, along with local courier partners. You will be able to select your preferred delivery method at checkout.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Warranty

What if it stops working?

All AussieTailz products go through a strict quality inspection period in order to assure premium products. We offer you a 30 day limited warranty.

In case your product presents malfunctions or manufacturing defects, we’ll quickly organize a free replacement.

However, our warranty does not cover theft, accidental damage, damage from regular wear and tear, or issues resulting from misuse or mishandling.

Need more help? You can contact us through our contact page! We will be happy to assist you.

Contact Us